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Say hello to Richard
The receptionist who answers your calls, texts and chat around the clock. See him, hear him, or type. Richard is live right now.
Uses your microphone. Your camera stays off and nothing is recorded.
Good help is hard to find.
So we built it.
Richard answers your calls, chats and messages around the clock. He asks the right questions, books the job straight into your diary, and follows up so nothing goes cold.
From £9.58 a week. Keep your own number. Live the same day.
- Answers at 2am
- Books straight into your diary
- Texts back missed calls
- Speaks in a natural UK voice
- Asks the right follow-up questions
- Says he's AI, every time
- Takes a message when you're busy
- Hands over to a person when asked
- Chases the follow-ups
- Answers your website chat
- Replies on WhatsApp and Instagram
- Never takes a sick day
The problem
Three places a small business loses money every week
None of them feel dramatic on the day. Together they add up to more than most owners tend to realise.
The enquiry nobody answered
The call at seven in the evening. The message on a Sunday. The web chat while you are up a ladder. It does not come back later. It goes to whoever picked up.
The booking that never turned up
A no-show is a slot you already set aside and cannot sell twice. Reminders that actually go out will prevent most of them.
The evening lost to admin
Chasing, logging, confirming, following up. Hours that belong to the work that pays you, or to the people waiting at home.
Richard closes all three. Not one of them, all three.
Your numbers
What is it costing you already?
Two questions and you will have a figure. Most owners are surprised by it.
Your number
That is around £23,400 a year going somewhere else.
- 3 missed enquiries × £150 × 52 weeks = £23,400
Richard starts at £498.00 a year.
Start free trialThe front desk, rebuilt
More than an answering service
Richard holds real conversations. He asks follow-up questions, handles interruptions, and knows when to pass someone to a human. He says he is AI, because pretending otherwise is how trust gets lost.
Answers every call
A natural UK voice picks up around the clock, holds a proper back-and-forth conversation, and never reads from a script.
Books the diary
Quotes your prices, books the right person, and sends confirmations and reminders without ever being asked.
Answers on more than the phone
Calls and website chat from day one. Add text messages on Intermediate, and WhatsApp, Instagram, Messenger and a face-to-face video avatar on your website on Enterprise. Every conversation lands in one place.
Knows where to stop
He works from your own prices and policies, and hands anything tricky, refunds, medical or legal, straight to your team.
Without once mentioning my weekend. No drama.
Made for businesses like yours
Built for the UK trades and practices that live on the phone
Plumbers, electricians and heating engineers
When a boiler goes at nine on a Sunday, nobody leaves a voicemail. They simply ring the next name on the list.
Veterinary practices
Seventy five to a hundred and fifty calls a day, and a worried owner on the end of every single one.
Physiotherapy and clinics
A missed call from a new patient is not one appointment. It is a whole course of treatment that went somewhere else.
Letting agents and property management
Viewings, maintenance, tenant issues and landlord calls, arriving at every hour including the ones you are not working.
Not on the list? Richard works for most small service businesses where the phone is how the work arrives.
Already live
Websites answering with Richard today
Not mock-ups. Open either site and say hello.
“I answer the phones, book your diary and chase your invoices while you’re…
You’re only human after all.”
I answer the phones, book your diary and chase your invoices while you're busy. You're only human after all.
One dashboard
Everything your front desk does, automated
Appointments, team & services
Pick which team members and services Richard offers. He quotes your prices, books the right person, notifies staff by email, and sends confirmations and reminders on his own. Run a second shop or clinic and it keeps its own diary, clients and team under the same account.
One inbox & live takeover
Every call and website chat for a customer in a single thread, with text messages joining it on Intermediate and WhatsApp, Messenger and Instagram on Enterprise. Transfer a call to your team on Intermediate, or step into a live conversation yourself on Enterprise.
Clients & campaigns
A built-in client database with segments. On Intermediate, add SMS and email campaigns for reminders and win-back follow-ups; on Enterprise, outbound AI calls too.
Knowledge, guardrails & chat widget
Answers grounded in your own services and prices, with FAQs and policies you upload on Intermediate and up. Guardrails keep him off financial or medical advice, refund promises and competitor mentions, handing those to your team. Plus a chat widget for your website from day one.
Workflow automation
On Intermediate and up, trigger follow-ups, move pipeline stages and score leads automatically. On Enterprise, just describe an automation and let AI build it.
Reports & insights
Calls handled, bookings made, voice minutes and SMS used, with clear trends so you can see Richard earning his keep.
A face on your website
On Enterprise, Richard can appear as a live video presenter on your own site. A visitor clicks once and talks to him face to face - he answers out loud from your prices and policies, checks the diary and books them in, in any of his languages. Choose his face, name and voice, then paste one line of code where your chat widget already goes. Enterprise includes 300 avatar minutes a month.
Live the same day
Three steps, no code
- 1
Keep your number
Forward your existing line to Richard, or claim a fresh number from us. No new hardware, nothing to install.
- 2
Teach it your business
Add your services, prices, opening hours and FAQs in the dashboard. Most businesses are live the same day.
- 3
Watch it work
See every call answered, every booking made and every minute used, and step in yourself whenever you want to.
See the whole setup in under three minutes
Sign up, claim your number, build Richard and give him a test call - start to finish.
Integrations
Plugs into what you already run
Richard works on your own accounts, not copies of them. Connect a tool once in the dashboard and he uses it from then on - 15 of them and counting.
Calendar
Google Calendar
Bookings land in your calendar
Outlook & Apple
Any calendar can follow your bookings
Messaging & alerts
Slack
Your team hears the moment it happens
Telegram
Alerts straight to your phone
Gmail
Clients get emails from your own inbox
He answers on WhatsApp too
Messenger
And in your Facebook inbox
And your Instagram DMs
CRM & marketing
Google reviews
A friendly nudge after every visit
HubSpot
Every caller saved as a contact
Pipedrive
Calls and bookings logged on the person
Mailchimp
Your audience kept in step with your clients
Payments
Stripe
Invoice from the appointment in one click
Leads & automation
Zapier
And from there, thousands more apps
Web forms
Every enquiry answered in seconds
Integrations come with Enterprise. Outlook calendar sync, Outlook mail and QuickBooks arebeing built - we'll list them here when they actually work.
Simple plans
Less than a day of temp cover
Every plan starts with a free seven-day demo. It takes a card to begin, nothing is charged until the trial ends, and you can cancel any time before then.
Basic
For one business answering its own calls and chat.
Billed annually - £498.00/year (save 17%) · ≈ 4.2p a minute
Included
- 1,000 voice minutes a month
- 2 calls at the same time
- 1 phone number
- 1 voice agent and 1 chat widget
- 1 business
Features
- 45 natural voices and accents
- Books appointments into your diary
- Website chat widget
Intermediate
For growing teams that text, transfer and follow up.
Billed annually - £996.00/year (save 17%) · ≈ 4.2p a minute
Included
- 2,000 voice minutes a month
- 500 SMS a month
- 3 calls at the same time
- 3 phone numbers, agents and widgets
- Up to 3 businesses
Features
- Everything in Basic
- Live transfer to your team
- SMS conversations and follow-up
- Knowledge base and Workflow AI
Enterprise
For multi-site and high-volume businesses.
Tailored to your needs
Included
- Elevated voice minutes
- 300 avatar minutes a month
- High concurrent-call capacity
- Numbers, agents and widgets to suit
- Up to 20 businesses
Features
- Everything in Intermediate
- Website video avatar
- WhatsApp, Instagram and Messenger
- Outbound AI calling
- Live monitoring and human takeover
The free 7-day trial gives you full Basic access. You add a card to start and aren't charged until the trial ends - cancel anytime.
Questions
Asked and answered
Will callers know they're talking to AI?
Yes. Richard introduces himself as an AI and never pretends to be human, and the default greeting says the call may be recorded. It's transparent by design, which is also what keeps you on the right side of the rules.
Does it sound robotic?
No. Richard speaks in a natural UK voice and holds a real back-and-forth conversation, asking follow-up questions and handling interruptions rather than reading a script. Prefer a different voice? Pick Nora, Callum or any of our 45 voices and accents in the dashboard.
What happens if it can't help?
He offers to take a message, or on Intermediate and up transfers the caller to a member of your team. On Enterprise you can also watch live and step in yourself at any point.
Can I run more than one business from one account?
Yes. Basic covers one business, Intermediate up to three and Enterprise up to twenty, all on a single subscription with your minutes and texts pooled across them. Each business keeps its own diary, clients, team, services, agents and numbers, and you switch between them from the sidebar.
Can customers see him, not just hear him?
On Enterprise, yes. The avatar puts Richard on your website as a live video presenter: a visitor clicks the launcher and talks to him face to face, and he answers out loud from your own prices and policies, checks the diary and books them in. You pick his face, name and voice, then paste one line of code on your site. Enterprise includes 300 avatar minutes a month.
Do I need a new phone number?
No. Keep your existing number and forward it to Richard, or claim a new number from us. Either works.
How long does setup take?
Most businesses are live the same day. There's no code, no installs, just a few settings and your own information. Watch the whole setup in under three minutes in the video above.
What does it cost to get started?
Basic is £498 a year, which works out at about £9.58 a week. We priced the entry level so a small business can say yes without a board meeting. Most people start there and move up once he has proved himself.
Will it work with the diary and phone system I already use?
Keep your existing number and forward it, that part always works. Some diary and invoicing integrations are live and others are still being built, so ask us about yours and we will tell you straight rather than promise something that is not ready.
Is my data safe?
Data is encrypted in transit and at rest, every account is isolated, and sensitive credentials get an extra layer of application encryption. You can turn on two-factor sign-in and export or delete your data yourself.
Take Richard with you
Your dashboard, on every device
Check conversations, appointments and campaigns from anywhere. The Harborne AI app puts your whole dashboard on your phone and your desktop, with Richard on duty behind it around the clock.
Early test builds - your device may warn before installing. The dashboard also works beautifully in your browser.
Stop sending customers to voicemail.
Richard picks up in seconds, around the clock. Try him free for seven days. If he has not earned his keep by the end of it, walk away.
Start free trial