Pricing
Simple pricing that
grows with you
Start free, then pick the plan that fits. Switch or cancel anytime.
Basic
For one business answering its own calls and chat.
Billed annually - £498.00/year (save 17%) · ≈ 4.2p a minute
Included
- 1,000 voice minutes a month
- 2 calls at the same time
- 1 phone number
- 1 voice agent and 1 chat widget
- 1 business
Features
- 45 natural voices and accents
- Books appointments into your diary
- Website chat widget
Intermediate
For growing teams that text, transfer and follow up.
Billed annually - £996.00/year (save 17%) · ≈ 4.2p a minute
Included
- 2,000 voice minutes a month
- 500 SMS a month
- 3 calls at the same time
- 3 phone numbers, agents and widgets
- Up to 3 businesses
Features
- Everything in Basic
- Live transfer to your team
- SMS conversations and follow-up
- Knowledge base and Workflow AI
Enterprise
For multi-site and high-volume businesses.
Tailored to your needs
Included
- Elevated voice minutes
- 300 avatar minutes a month
- High concurrent-call capacity
- Numbers, agents and widgets to suit
- Up to 20 businesses
Features
- Everything in Intermediate
- Website video avatar
- WhatsApp, Instagram and Messenger
- Outbound AI calling
- Live monitoring and human takeover
The free 7-day trial gives you full Basic access. You add a card to start and aren't charged until the trial ends - cancel anytime.
Full breakdown
Compare plans
Usage
- Voice minutes a month
- Basic: 1,000
- Intermediate: 2,000
- Enterprise: Custom
- Calls at the same timeExtra callers can leave a voicemail
- Basic: 2
- Intermediate: 3
- Enterprise: Custom
- SMS a month
- Basic:
- Intermediate: 500
- Enterprise: Custom
- Website chat replies a month
- Basic: 1,000
- Intermediate: 3,000
- Enterprise: Custom
- Avatar minutes a monthExtra minutes £25 per 100
- Basic:
- Intermediate: 150 with add-on
- Enterprise: 300
- Voice agents
- Basic: 1
- Intermediate: 3
- Enterprise: Custom
- Phone numbers
- Basic: 1
- Intermediate: 3
- Enterprise: Custom
- Chat widgets
- Basic: 1
- Intermediate: 3
- Enterprise: Custom
- BusinessesAllowances are pooled across them
- Basic: 1
- Intermediate: Up to 3
- Enterprise: Up to 20
Voice AI
- Answers inbound calls 24/7
- Basic:
- Intermediate:
- Enterprise:
- Voices and accents
- Basic: 22
- Intermediate: 22
- Enterprise: 22
- LanguagesOr match the caller's language
- Basic: 7
- Intermediate: 7
- Enterprise: 7
- Voicemail when every line is busy
- Basic:
- Intermediate:
- Enterprise:
- Live transfer to your team
- Basic:
- Intermediate:
- Enterprise:
- Outbound AI callingReminders and follow-up campaigns
- Basic:
- Intermediate:
- Enterprise:
- Forward your existing number
- Basic:
- Intermediate:
- Enterprise:
Channels
- Phone
- Basic:
- Intermediate:
- Enterprise:
- Website chat widget
- Basic:
- Intermediate:
- Enterprise:
- Voice calls from the chat widget
- Basic:
- Intermediate:
- Enterprise:
- SMS conversations
- Basic:
- Intermediate:
- Enterprise:
- WhatsApp, Instagram and Messenger
- Basic:
- Intermediate:
- Enterprise:
- Website video avatarIntermediate: £49 a month add-on
- Basic:
- Intermediate: Add-on
- Enterprise:
Booking and customers
- Books appointments into your diary
- Basic:
- Intermediate:
- Enterprise:
- Offers your team and services with prices
- Basic:
- Intermediate:
- Enterprise:
- Qualifies leads and collects contact details
- Basic:
- Intermediate:
- Enterprise:
- Call summaries and notifications
- Basic:
- Intermediate:
- Enterprise:
- Updates your CRM automatically
- Basic:
- Intermediate:
- Enterprise:
- Safety guardrailsNo financial or medical advice, refund promises or competitor talk
- Basic:
- Intermediate:
- Enterprise:
- SMS appointment reminders
- Basic:
- Intermediate:
- Enterprise:
Knowledge and automation
- Knowledge baseTrain it on your FAQs, policies and services
- Basic:
- Intermediate:
- Enterprise:
- Workflow AI automation
- Basic:
- Intermediate:
- Enterprise:
- Email and SMS campaigns
- Basic:
- Intermediate:
- Enterprise:
- Build workflows with AI
- Basic:
- Intermediate:
- Enterprise:
- IntegrationsEmail, calendar and invoicing tools
- Basic:
- Intermediate:
- Enterprise:
Operations and support
- Live monitoring and human takeover
- Basic:
- Intermediate:
- Enterprise:
- Support
- Basic: Email
- Intermediate: Email
- Enterprise: Live chat
Add-ons
- Extra voice minutesTop-up packs, bought when you need them
- Basic: £12 / 100 min
- Intermediate: £35 / 250 min
- Enterprise: £60 / 250 min
- Extra SMS
- Basic:
- Intermediate: £40 / 500 SMS
- Enterprise: £40 / 500 SMS
Monthly prices shown; quarterly and annual billing save 11% and 17%. Enterprise allowances are set with you when you contact sales.
Questions
Asked and answered
Is there a free trial?
Yes - you can start a 7-day free trial of the Basic plan. You add a card to start, but you're not charged during the trial; it then continues on Basic unless you cancel before it ends. Upgrade to Intermediate whenever you're ready (Enterprise is via Contact Sales).
What's the difference between the plans?
Basic gives you a Voice AI receptionist and a website chat widget, with all 45 voices and accents. Intermediate adds SMS AI, knowledge base, campaigns, Workflow AI automation and live call transfer to a human (up to 3 agents, numbers, widgets and businesses). Enterprise adds a website avatar (a live video presenter visitors talk to face to face), WhatsApp/Messenger/Instagram, live monitoring with human takeover, outbound AI calling and building workflows with AI (with elevated limits on agents, numbers and widgets, and up to 20 businesses).
Can I run more than one business from one account?
Yes - Basic covers 1 business, Intermediate up to 3 and Enterprise up to 20, all on one subscription with your monthly voice minutes, texts and chat replies pooled across them. Each business keeps its own calendar, clients, team, services, agents, numbers and chat widgets, so bookings and customers never mix. Switch between them from the switcher under the logo in the sidebar, and use Settings → Business for the settings that belong to the one you're in.
How are voice minutes counted?
Each plan includes a monthly pool of AI voice minutes - Basic 1,000, Intermediate 2,000 and an elevated allowance on Enterprise. Phone calls draw from this pool; SMS and website/social chat don't use voice minutes. If you run low, buy a voice top-up pack so the AI keeps answering (see below).
What is the website avatar?
It's your AI as a live video presenter on your own website, included with Enterprise. A visitor clicks the launcher and talks to a face rather than typing: it listens, answers out loud from your services, prices and knowledge base, checks the diary and books the appointment. You pick the face, give it a name, voice, language and greeting, then paste one line of code - the same install as the chat widget.
How are avatar minutes counted?
Separately from voice minutes, because a video session costs more to run. Enterprise includes 300 avatar minutes a month, pooled across your businesses, and only time spent in a live avatar session counts - phone calls and text chat don't touch it. You can see the minutes used on the Avatar page; when the allowance runs out for the month, the avatar stops starting new sessions while calls, chat and texts carry on as normal.
How many texts (SMS) are included?
Intermediate includes 1,000 outbound SMS per month and Enterprise an elevated allowance (Basic doesn't include SMS). That pool covers campaign texts, replies you send from the inbox, AI auto-replies and appointment reminders. Inbound texts don't count. If you reach the limit you can buy an SMS top-up pack, or it resumes next month.
What happens when I run out of minutes or texts?
You're covered with optional top-ups, managed from Settings → Subscription. For voice and SMS, buy top-up packs whenever you need them. Top-up credits roll over until used, and website chat replies are bundled generously so there's nothing extra to buy.
How many calls can my AI handle at the same time?
Your AI answers several callers at once: Basic handles up to 2 simultaneous calls, Intermediate up to 3 and Enterprise an elevated number. If every line is busy, extra callers are invited to leave a voicemail - it's transcribed and lands in your inbox and your email, so nothing gets lost.
Can I change plans later?
Anytime. Upgrade or downgrade from Settings → Subscription. Your new plan starts straight away and the old one stops at the same moment, so you're never billed for both.
Can I choose how the AI sounds?
Yes, on every plan. Pick from 45 natural voices and accents - British, Welsh, Yorkshire, Geordie, Irish, Scottish, American, Australian and more. Play a sample before you choose, and change it anytime.
Can the AI speak languages other than English?
Yes. Each agent has a language setting - English, Spanish, French, German, Italian, Dutch or Portuguese - or 'Multilingual', where it replies in whatever language the customer uses.
Do I need my own phone number or domain?
You claim a UK number inside the app, and you can connect your own email domain for sending - both are guided, no code required.
