Harborne AI

Privacy Policy

Last updated: November 25, 2025

Contents

1. Introduction

Harborne AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI services and platform.

Please read this policy carefully. By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

  • Name and contact details
  • Email address
  • Company information
  • Billing information

Usage Data

  • Conversation logs and transcripts
  • AI agent interactions
  • Knowledge base content
  • Performance metrics

Technical Information

  • IP addresses and device information
  • Browser type and version
  • Usage patterns and preferences
  • Cookies and tracking data

3. How We Use Your Information

Service Operation

To provide and maintain our AI services

AI Improvement

To train and improve our AI models (anonymized)

Communication

To send service updates and support

Analytics

To understand usage patterns and improve features

4. Data Sharing & Disclosure

We may share data with:

  • Service Providers: Trusted partners who help us operate our platform (e.g., cloud hosting, payment processing)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition
  • AI Model Providers: Anonymous data for model improvement

5. Data Security

Enterprise-Grade Security

We implement industry-standard security measures including encryption, access controls, and regular security audits to protect your data.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

Access & Correction

View and update your personal information

Data Portability

Request a copy of your data in machine-readable format

Deletion

Request deletion of your personal data

Opt-Out

Opt out of marketing communications

To exercise these rights, please contact us at privacy@harborne.ai

7. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

Types of Cookies We Use:

  • Essential Cookies: Required for basic site functionality
  • Analytics Cookies: Help us understand how visitors interact
  • Preference Cookies: Remember your settings and preferences

8. Third-Party Services

Our Service may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Important: Review third-party privacy policies before use

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention Periods:

  • Account data: Until account deletion request
  • Conversation data: 2 years for service improvement
  • Analytics data: 3 years in anonymized form
  • Billing records: 7 years for legal compliance

10. International Data Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

11. Children's Privacy

12. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email

privacy@harborne.ai

Data Protection Officer

dpo@harborne.ai

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