Go further with Enterprise

The avatar is your AI as a live video presenter - visitors talk to a face instead of typing.

1. 1Open Avatar and click New avatar, then pick a face from the gallery.
2. 2Give it a name, a voice, a language and the greeting it opens with.
3. 3Attach a knowledge base and add any personality or rules of your own.
4. 4Switch on Let it see the calendar and Let it book appointments if you want visitors booked in during the conversation.
5. 5Set the launcher colour, wording and position to match your site, then save.
6. 6Copy the install snippet and paste it before the closing </body> tag on every page - the same place your chat widget goes.

Answer customers wherever they message you, all from the same inbox.

1. 1Open Channels and connect WhatsApp, Facebook Messenger and Instagram.
2. 2Your AI replies on these channels with the same knowledge and context it uses for calls and texts.
3. 3Replies appear threaded in Conversations next to that contact's other messages.

Step in the moment a customer needs a person - the AI pauses while you reply.

1. 1Open Conversations and switch to the Live tab to see active chats, texts, social messages and calls in real time.
2. 2Click Take over to pause the AI and reply yourself; hand it back when you're done.
3. 3If a customer asks for a human, the thread is flagged and you're alerted by a nav badge, a bell, a toast and email.
4. 4For phone calls, use Transfer to my phone to send the live call to your mobile.

Reach clients proactively and build automations without writing rules by hand.

1. 1Use outbound AI calling for appointment reminders and follow-up campaigns - calls are voicemail-aware.
2. 2Open Workflows and describe what you want in plain English to build an automation with AI.
3. 3Review the generated steps, then save and activate the workflow.