Set up
Team and services
Tell the AI who customers can book with and what you sell, so it offers and quotes the right things.
1.Add team members
Your Voice AI and chat widgets offer these names and record who each appointment is with.
- 1Open Settings, then open the Team section.
- 2Enter a team member's name, an optional role (e.g. “Senior stylist”), and their email address.
- 3Click “Add”. Repeat for everyone customers can book with.
- 4Use “Hide” to take someone off booking temporarily, or “Remove” to delete them. Past appointments keep their name.
Tip: Give each member an email and they're notified automatically whenever an appointment is booked with them.
2.Add your products and services
The AI only ever offers and quotes what's on this list, so it can't invent a service or a price.
- 1Open Settings, then open the Services section.
- 2Enter the service Name (e.g. “Gel manicure”).
- 3Add an optional Price - it's free text, so “£35”, “from £20” or “POA” all work.
- 4Add an optional Description, then click “Add”. Repeat for everything you offer.
- 5Use “Hide” to stop something being offered without deleting it, or “Remove” to delete it entirely.
3.Choose what each agent offers
Important: Adding a service isn't enough on its own: in each Voice AI agent and chat widget, tick the services and team members that agent may offer under “Team & services it offers”. Leave it empty and it won't offer any.
Still stuck? A person will help.support@harborne.ai