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Knowledge base

Intermediate plan

Give your agents your services, prices, hours and FAQs so they answer accurately.

1.Create a knowledge base

This is the information your agent uses to answer questions: services, prices, opening hours and common questions.

  1. 1Open Knowledge Base in the sidebar, then click “New”.
  2. 2Give it a clear name, e.g. “Services & pricing”.
  3. 3Paste in your content: what you offer, prices, hours, location and common questions with answers.
  4. 4Click Save. You can come back and edit it any time.

Tip: Write it the way you'd explain things to a new receptionist: short, factual and specific.

Create a knowledge base

2.Use it in an agent or chat widget

A knowledge base only takes effect once an agent is pointed at it.

  1. 1Open your Voice AI agent (or chat widget) and find the Knowledge base setting.
  2. 2Select the knowledge base you created, then save.
  3. 3Update the knowledge base any time - agents use the latest version on their next conversation.
Still stuck? A person will help.support@harborne.ai