Phone numbers

Every number handles both voice and SMS and powers your AI agents. Basic includes one; Intermediate up to 3 and Enterprise more.

1. 1Open Phone Numbers in the sidebar.
2. 2Pick one under “Ready to claim” for an instant number. On a paid plan you can also search for a new one: type a few digits and click “Search”.
3. 3Click “Claim”, confirm your details, then click “Claim this number”.

UK rules require business numbers to be registered to the business that uses them. On a paid plan you do this once, and your numbers are then in your business's name.

1. 1Open Phone Numbers and click “Register your business”.
2. 2Enter your registered business name, where it's registered and the registration number, your website and your business address.
3. 3Add your name, a work email (ideally on your website's domain) and your own mobile number.
4. 4Tick to confirm, then click “Send for approval”. Our phone provider usually approves it within 3 working days, and we email you when it's done.

Rather than telling customers a new number, divert your current one so your AI answers it instead.

1. 1Open Phone Numbers and expand “Forward an existing number here” under your Harborne number.
2. 2Enter the existing business number calls will come from, then click “Save number”.
3. 3On that phone, dial the divert code shown to switch forwarding on - or set the divert in your network's app.
4. 4Make a quick test call to your old number, then click “Verify forwarding”.

• You can't release a number while it's connected to an agent. Detach it from the agent first.
• Releasing a number removes it from the calling platform and frees it from your account.
• Use Re-sync if a number ever looks out of step with the calling platform.